Frequently Asked Questions
Short answers about orders, delivery, returns, installation and choosing a product
Frequently asked questions
How do I place an order, and do I need an account?
Choose the product and its options (body colour, light colour, power source), add it to your basket and enter your details at checkout. You can order without an account; with an account you can follow your orders under My Account.
How much does delivery cost?
Delivery is free on orders of TRY 2,000 or more. For smaller orders, the delivery fee is shown at checkout before you confirm. We deliver to addresses in Türkiye only.
When will my order ship and how long does delivery take?
Items in stock usually ship within 1–2 working days after payment is confirmed. Once shipped, parcels are delivered in usually 1–3 working days within the same city and 3–7 working days to other cities; for personalised items we tell you the preparation time separately.
How can I track my parcel?
When your order ships, the tracking details are sent to your email address. If you ordered with an account, you can also check the order status under My Account › My Orders.
How do I return a product?
Within 14 days of delivery, send your return request with the Start Return button under My Account › My Orders or through our WhatsApp line. We send you the shipping details; you pack the item and send it within 14 days. Items with a name or logo are made for you and are not covered by the right of withdrawal.
When will I get my refund?
The full amount you paid is refunded to your original payment method within 14 days at the latest from the date you hand the item to the return carrier. When a card refund appears on your statement depends on your bank.
Which payment methods and instalment options are available?
Payment methods and instalment options are those offered on the checkout page for your order. The number of instalments and any extra charge are shown at checkout before you confirm.
Should I choose a battery or a hardwired sconce?
If there is no electrical point on the wall or you rent your home, a battery model goes up without any cabling. If you will use the light for long hours every evening, a hardwired model is more practical because there are no batteries to change. Our blog has a detailed comparison.
Which battery does a battery sconce use?
Battery models run on a 9V battery, and one battery comes with the product; the Bubbleflux battery model has four battery slots. How long a battery lasts depends on how long you use the light and on the battery brand.
How is a sconce installed, and do I need an electrician?
Sconces are fixed to the wall with screws and wall plugs. You can fit battery models yourself. Hardwired models connect to the electrical circuit in the wall; we recommend having a qualified electrician do this with the power switched off at the fuse box. Check for hidden cables and pipes before drilling.
Should I choose warm light or white light?
Warm light is a soft, yellowish tone that many people choose for living rooms and bedrooms. White light looks brighter and fresher and suits hallways, entrances and modern interiors. Keep sconces on the same wall in one light colour.
What do remote-control and RGB sconces do?
On the remote-controlled hardwired models of the Bubbleflux family, the RGB option switches between white, red, blue, green and yellow, and the remote dims the light. The options on each product page show which combinations are available.
Do the products come with a warranty?
Our lighting products have a 2 years warranty from the delivery date. Batteries are consumables. If something goes wrong, contact us on WhatsApp or by email; the warranty does not limit your statutory rights.
How does See it in your room work, and where does my photo go?
Tap the See it in your room button on a product page, upload a photo of your wall or room, drag, resize or rotate the product and view it with the light on or off. The photo is processed only in your browser and is never sent to a server.