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Contents
This English version is provided for information. In case of any discrepancy between the Turkish and English versions, the Turkish version prevails.
On this page, we summarise the process from the preparation of your order until it reaches you.
1. Order preparation and dispatch
- Products in stock are usually handed over to the carrier within 1–2 working days after the payment is confirmed.
- Weekends and public holidays do not count as working days; this period may be longer at busy times such as promotion periods.
- For bank transfer/EFT payments, the period starts when the amount reaches our account.
- For products prepared for you with a name, text or logo (e.g. doorbell buttons with a name or logo), the preparation and delivery time is notified to you separately once we receive the personalisation details.
2. Carrier and delivery time
Your orders are sent with our contracted carrier; the name of the carrier is sent to you together with the shipment tracking details. The delivery time once a shipment has been handed over to the carrier is usually 1–3 working days within the same city and 3–7 working days to other cities; it may be longer for outlying districts, rural areas and islands, at busy times or in bad weather.
In any case, delivery will not exceed 30 days from the date your order reaches us. When your order is handed over to the carrier, the shipment tracking details are sent to you by email; if you are logged in, you can track your order in My Account › My Orders.
We deliver only to addresses in Türkiye.
3. Shipping fee
- Free shipping: Shipping is free for orders of TRY 2,000 or more.
- For orders below this amount, the shipping fee that applies is shown on the checkout page before you confirm the order. You will not be asked later for any delivery charge that was not shown on the checkout page.
- Basket promotion discounts are applied on the checkout page according to the conditions announced on the site.
4. What to do when you receive your order
As the wall lights contain acrylic and glass parts, a quick check when you receive the package helps the process run quickly if there is any damage:
- Check the package from the outside. If there are dents, tears, opened tape or wetness, open the package in the presence of the carrier’s staff.
- If there is damage, have a report drawn up. Have a damage report drawn up together with the carrier’s staff; the report should include the shipment number, a description of the damage and signatures.
- Notify us. Send the report and photos to our WhatsApp line (0549 123 46 23) or to [email protected].
- Report missing parts immediately. We start an investigation based on the package contents and the dispatch record.
We will assess your damage notification even if no damage report was drawn up; these recommendations do not limit your statutory rights regarding damaged or defective products. We handle the replacement of the product or the refund of its price.
5. Recipient and address
- Delivery is made at the address you give on the checkout page, to you or to the person you designate to receive it.
- For workplace or residential complex addresses, writing the name and phone number of the person who will receive the order in the order note makes delivery easier.
- If no one is available at the address, the carrier may hold the shipment at its branch; shipments not collected in time are returned to us. In that case, we will contact you.
- You can send address change requests before the order is handed over to the carrier; changes after that depend on the carrier’s procedures.
6. Delays and orders that cannot be delivered
If we cannot deliver your order within 30 days, you may terminate the contract; in that case, the full amount you paid, including delivery costs, is refunded together with statutory interest within 14 days of the date your termination notice reaches us.
If fulfilling your order becomes impossible, we will notify you within 3 days of the date we become aware of this and refund the full amount you paid no later than 14 days from the date of the notification. A product being out of stock does not count as impossibility.
7. Liability for loss and damage
We are responsible for loss and damage occurring until the product is delivered to you or to the person you designate to receive it (other than the carrier). If, at your request, the product is sent with a carrier other than the one we designated, we are not responsible for loss and damage occurring after the product is handed over to that carrier.
8. Invoice
Your invoice is issued as an e-archive invoice or e-invoice and sent to your email address. A corporate invoice must be requested when placing the order. Details are in the invoice clause of the Distance Sales Agreement.
9. Return shipping
For return conditions, the returns carrier and the 5-step return process, see the Withdrawal, Cancellation and Returns page.