Pre-Contract Information Form

This English version is provided for information. In case of any discrepancy between the Turkish and English versions, the Turkish version prevails.

Under Law No. 6502 on Consumer Protection, the Distance Contracts Regulation and Law No. 6563 on the Regulation of Electronic Commerce, this form brings together what you need to know before confirming your order. This information forms an integral part of the Distance Sales Agreement to be concluded between us.

1. Seller details

The party that sells the products and accepts your order:

• Trade name: BACKHOME ELEKTRONİK TASARIM SANAYİ TİCARET LİMİTED ŞİRKETİ
• Brand / store: BACKHOME / BH BACK HOME
• Address: Sahabiye Mahallesi, Nil Caddesi, No: 27/A, Kocasinan / Kayseri
• MERSIS no: 0129100276400001
• Tax office / tax ID: Gevher Nesibe Tax Office / 1291002764
• Phone: 0533 680 06 85
• WhatsApp: 0549 123 46 23
• Email: [email protected]
• Registered email (KEP): [email protected]
• Website: backhome.com.tr

You can send us your questions, requests and complaints via the WhatsApp line, phone, email and address above.

2. Main characteristics of the products

The names of the products in your order, the options you chose (e.g. housing colour, light colour, power supply), the quantity ordered and the price are shown in the order summary on the checkout page. The dimensions and technical specifications of the products (e.g. length, operating voltage, battery type, package contents) are given on the relevant product page.

The products are sold without installation or assembly service. How to install the product and make the electrical connection is described in the instructions supplied with the product and on the product page; we recommend having electrical models connected by a qualified electrician.

3. Price, promotions, shipping fee and payment

The prices shown on the site and on the checkout page are sale prices including VAT. The total amount of your order including taxes, the shipping fee and any discounts applied are shown separately on the checkout page before you confirm the order.

Basket promotions: Basket promotions announced on the site (e.g. automatic discounts applied at certain basket totals) are applied automatically on the checkout page according to the promotion conditions defined on the ikas platform and are shown as a separate line in the order summary. The conditions of each promotion are announced on the site. Promotions may be changed or ended with effect for the future; for an order you have already placed, the price, discount and conditions shown on the checkout page at the moment you confirmed the order apply. If you think a discount that should apply to your basket is not shown, contact us before confirming the order.

Shipping fee: Shipping is free for orders of TRY 2,000 or more. For orders below this amount, the shipping fee that applies is shown on the checkout page before you confirm the order. You will not be asked later for any delivery charge that was not shown on the checkout page.

Payment methods: You pay using the methods offered on the checkout page for that order (e.g. credit card, debit card).

Card payments: Card payments are processed by a licensed payment institution working with the ikas payment infrastructure; we do not see or store your card details.

Instalments: Instalment options apply only as offered on the checkout page for that order. The number of instalments and any instalment charge are shown on the checkout page before you confirm the order.

Bank transfer/EFT: If this option is offered on the checkout page, the account details are shown on the checkout page and in the order email; your order is processed once the payment reaches our account.

When you press the button that confirms the order on the checkout page, your order entails an obligation to pay.

4. Delivery

Your order is sent through our contracted carrier to the delivery address you give on the checkout page; the name of the carrier is sent to you together with the shipment tracking details. We deliver only to addresses in Türkiye.

Products in stock are usually handed over to the carrier within 1–2 working days after the payment is confirmed; weekends and public holidays do not count as working days, and this period may be longer at busy times. The delivery time once a shipment has been handed over to the carrier is usually 1–3 working days within the same city and 3–7 working days to other cities.

In any case, delivery will not exceed 30 days from the date your order reaches us. If we cannot deliver within this period, you may terminate the contract; in that case, the full amount you paid, including delivery costs, is refunded together with statutory interest within 14 days of the date your termination notice reaches us.

If fulfilling your order becomes impossible, we will notify you in writing or on a durable medium (e.g. email) within 3 days of the date we become aware of this, and refund the full amount you paid, including delivery costs, no later than 14 days from the date of the notification. A product being out of stock does not count as impossibility.

For products personalised for you (e.g. doorbell buttons bearing a name or logo), the preparation and delivery time is notified to you separately once we receive the personalisation details.

Details are on the Delivery and Shipping page.

5. Right of withdrawal

Period

You may withdraw from the contract within 14 days without giving any reason and without paying any penalty. The period starts on the day you, or a person you designate (other than the carrier), receive the product. If the products in a single order are delivered separately, the day the last product is received counts; if the parts of a product consisting of several parts are delivered separately, the day the last part is received counts. You may also exercise your right of withdrawal before the product reaches you.

The right of withdrawal is for consumers who buy the product for purposes other than commercial or professional ones. For commercial and professional purchases, see the “Commercial purchases” clause of the Distance Sales Agreement.

Notice

It is enough to notify us of your decision to withdraw, in writing or on a durable medium, before the period expires:

• If you placed the order while logged in to your account: in My Account › My Orders, using the Start Return button if it appears in the order details; confirmation that your request has been received is shown on screen immediately,
• By WhatsApp message to 0549 123 46 23 (stating your order number and the products you are returning),
• By email to [email protected] (stating your order number and the products you are returning),
• By registered email (KEP) to [email protected],
• In writing by post or courier to Sahabiye Mahallesi, Nil Caddesi, No: 27/A, Kocasinan / Kayseri.

In your notice, you may use the withdrawal form on the Withdrawal, Cancellation and Returns page or send a statement clearly setting out your decision. As the burden of proving that you exercised the right of withdrawal in time is on you, we recommend a method that leaves a record (e.g. a WhatsApp message or email). You can get information by phone; to have your notice recorded, use one of the methods above.

Returning the product

You send the product back to our returns address (Sahabiye Mahallesi, Nil Caddesi, No: 27/A, Kocasinan / Kayseri) within 14 days of your withdrawal notice. You send the return using the contracted carrier and shipping code that we will send you after your withdrawal notice; if you send it with this carrier, you are not charged for the return. If this carrier has no branch where you are, the product is collected from you at no extra charge. If you send the product with another carrier, you bear the shipping cost.

Refund

The full amount you paid, including delivery costs, is refunded within 14 days of the date you hand the product over to the carrier we have designated for returns. If you send the product with another carrier, this period starts on the date the product reaches us; if you withdraw before receiving the product, it starts on the date your notice reaches us. The refund is made in a way suited to the payment method you used, without any cost or obligation for you, and in a single payment: for card payments, the amount is refunded to your card; for bank transfer/EFT payments, it is refunded to the IBAN registered in your name that you give us.

If you return some of the products from an order to which a basket promotion discount was applied, the refund is calculated on the amount you actually paid for that product (the amount after deducting the share of the basket discount allocated to the products). Even if the partial return brings the basket total below the free shipping or promotion threshold, you will not be asked for an additional shipping fee or the discount difference.

Use of the product

Taking the product out of its box, examining it and trying it does not remove your right of withdrawal. You are not liable for changes and deterioration resulting from using the product in line with its operation, technical specifications and instructions for use during the withdrawal period. You are, however, liable for any loss in value caused by use contrary to the instructions (e.g. making the electrical connection contrary to the instructions) or by careless transport. If possible, send the product with its box, standard parts (screws and wall plugs, remote control if any) and any gift product given under a promotion.

Products for which the right of withdrawal cannot be exercised

Under Art. 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

• Products prepared in line with your wishes or personal needs (Art. 15(1)(b)): products made according to a name, text or logo you provide (e.g. doorbell buttons with a name or logo).

Standard products are not covered by this exception: you may return a standard product (e.g. LED wall lights, standard doorbell buttons, gift box) using your right of withdrawal even if its box has been opened or it has been examined or tried. Whether a product falls within the exception is stated on the product page before you confirm your order. For products covered by the exception, your rights in respect of defective, damaged or wrong products are also reserved.

6. Defective products and warranty

If the product turns out to be defective, your rights under Law No. 6502 (rescission of the contract, price reduction, free repair, replacement with a non-defective equivalent) are reserved; details are in the Distance Sales Agreement. The lighting products we sell carry a 2 years warranty from the date of delivery; the warranty does not limit your statutory rights.

7. Commercial purchases

If you buy the product in the course of your commercial or professional activity (e.g. for resale or for use in your business), the right of withdrawal under Law No. 6502 does not apply; your rights regarding defective, missing or wrong products are reserved. Requesting a corporate invoice does not on its own make a purchase commercial; what matters is the purpose of the purchase. Details are in the “Commercial purchases” clause of the Distance Sales Agreement.

8. Complaints and dispute resolution

We ask that you bring any complaint to us first; we will do our best to resolve it. This does not limit your statutory rights described below.

For disputes below the monetary limit announced each year by the Turkish Ministry of Trade, you must apply to the consumer arbitration committee at your place of residence or where the transaction took place. Above that limit, you may file a case at the consumer court, provided that you first apply to a mediator; you may also file the case at the consumer court of your own place of residence. Applications to the arbitration committee can also be made online through the Consumer Information System (TÜBİS) on e-Devlet.

9. Order steps, correcting your details and storage of the contract

1. You choose the product and its options (e.g. housing colour, light colour, power supply) and add it to your basket. For personalised products, you type the name for the panel in the “Name to display” field on the product page; for the logo model, you can upload your logo on the same page or send it to us with your order number after placing the order.
2. On the checkout page, you enter your contact, delivery and billing details; if you want a corporate invoice, you state this at this step.
3. You choose the shipping and payment method; in the order summary, you see the products, the discounts applied, the shipping fee and the total amount.
4. Before confirming the order, you check your details and correct any information entered incorrectly by going back to previous steps or changing your basket.
5. You confirm with the checkbox that you have read this form and the Distance Sales Agreement, and confirm the order.

Receipt of your order is confirmed to you by email without delay. This form and the Distance Sales Agreement are sent to your email address together with the order confirmation; if you are logged in, you can also access your order details in My Account › My Orders. Information and documents relating to your order are kept for 3 years. How your personal data is processed is explained in the Privacy Notice (KVKK) and the Privacy Policy.

10. Confirmation of the pre-contract information

By ticking the checkbox on the checkout page, you confirm that you have read this form; the order cannot be completed unless the box is ticked. You can print this page using your browser’s print function or save it as a PDF.